Job Description

We're working with a growing company in Grand Rapids that looking to hire for an Accounts Receivable Specialist. The candidate must have a proven understanding of standard transactional accounting concepts and how they ultimately translate into the financial statements. The position reports directly to the Accounts Receivable Manager and will work closely with many other areas within our corporate accounting department, campuses, new business development, and corporate team.

Accounts Receivable Specialist Responsibilities:

• Provide exceptional customer service. Customers include both school staff and their customers (students and their families).
• Be the main contact for assigned schools regarding all customer account related information/inquiries.
• Collect on customer accounts including outbound/inbound calls on accounts that may be past due.
• Assist customers in bringing their accounts current.
• Assist with account reconciliation, improving DSO, cash application, and other finance/billing related duties.
• Identify the root cause of customer delinquency and generate effective solutions for the customers.
• Effectively contributes to customer satisfaction scores.
• Participate in projects to create efficiencies within the department and organization.

Accounts Receivable Requirements & Skills:

• 2 years of relevant accounting experience
• Professional communication skills - account collection and negotiation centered.
• Keen business acumen.
• A strong attention to detail.
• Strong analytical skills.
• Exceptional organizational and problem-solving skills with an ability to prioritize tasks.
• Diligent and self-motivated work ethic.
• Proficient working knowledge of Excel, Word, and Outlook.
• Great Plains and/or SalesForce experience a plus but not required.
• Customer service focus
• A positive 'can-do' attitude and understand the critical value of being trustworthy and confidential.
• Demonstrated ability to work in a fast-paced environment and the ability to juggle multiple competing tasks and demands.
• The ability to anticipate needs and proactively address issues
• A proven understanding of standard transactional accounting concepts and how they ultimately translate into the financial statements.

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