Job Description

Assistant Property Manager

OVERVIEW

The main goal of the Assistant Property Manager is to provide residents with a seamless and comfortable experience, through superior service, in a secure, well-maintained home and community of which each resident can be proud.

ROLE RESPONSIBILITIES

• Contributes to the curb appeal on a daily basis, ensuring a pristine community presentation including models, tour path, amenities, vacant ready apartments, leasing center and offices (where applicable)
• Strives to meet or exceed Five Star Performance Metrics goals set on a weekly, monthly, and annual basis
• Assists with monitoring all property vacancy weekly and monthly to make sure turns are being completed in accordance with company timelines and standards
• Assists with monitoring all property open service orders weekly and monthly to make sure company standards are being met
• Completes assigned marketing initiatives
• Tours prospective residents, processes applications, follows up with leads
• Completes required paperwork for applicants, move-ins and renewals
• Accurately records lease charges and posts necessary adjustments to resident accounts
• Reviews delinquency reports, assesses late charges and coordinates default proceedings
• Assists in the investigation and resolution of resident complaints
• Maintains professional and timely communications with residents and prospective residents
• Assists in planning and attending resident functions and other resident retention programs
• Ensures apartments are ready for new residents

JOB REQUIREMENTS

• 2+ years’ prior experience in residential property management, which includes rent collections, tenant relations, leasing, marketing and advertising, and compliance
• Experience with Public Housing, PBV units and/or Tax Credits highly preferred
• The ideal candidate will bring excellent interpersonal, problem-solving and sale skills and a proven ability to manage all facets of residential apartment community

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