Job Description

The Auto Damage Appraiser/Crashbuster is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first or third party damages in the Cambridge, MA area. The candidate will be required to provide a high level of customer service while utilizing measures to control severities. This is a field-based role and requires daily driving to and from appointments. The Appraiser will be given use of a company vehicle for this position.

Perks - Why Work for Plymouth Rock?

• 4 weeks accrued paid time off + 9 paid national holidays per year
• Low cost and excellent coverage health insurance options (medical, dental, vision)
• Robust health and wellness program and fitness reimbursements
• Auto and home insurance discounts
• Matching gift opportunities for non-profits
• Annual 401(k) Employer Contribution Bonus (up to 7.5% of your base salary)
• Company sponsored social events
• Tuition Reimbursement
• Various Paid Family leave options including Paid Parental Leave

Essential Functions and Responsibilities:

• Survey damages, prepare estimates and negotiate settlements. Settlements include partial and total losses within their established authority level.
• Issue drafts to the appropriate parties.
• Document the claim file as necessary.
• Complete re-inspections and supplements in a timely manner complying with all state regulations.
• Liaison to Body Shops in our GRP network.
• Comply with all production standards and estimating guidelines
• Ensure that service, expense control and public relations are maintained at all times.
• Complete reports on recovered theft and fire assignments.
• Participate in team meetings
• Participate in catastrophic claim handling when requested. This may include overnight travel for extended periods of time.
• Adhere to privacy guidelines and MA Fair Claims Practices Act.

Qualifications and Education:

• Assigned Territory – Cambridge, MA area
• Must have a valid Massachusetts Auto Damage Appraiser License
• Must have valid driver’s license and favorable driving record.
• A minimum of 1-3 years of auto claims appraisal experience.
• Adverse conditions are encountered while inspecting vehicles. Candidate must be able to work outside in inclement weather and drive long distances.
• Comfortable completing inspections of damaged vehicles including but not limited to crawling under and around vehicles, inspecting vehicles in tight quarters at body shops and salvage yards, etc.
• Must be willing to participate in catastrophe claim handling when requested. This may include traveling to other locations, extended and weekend hours, and up to a three week stay away from home.
• Must have a strong mechanical aptitude.
• Body shop experience a plus but not required.
• Must be organized and possess the ability to work independently with limited supervision.
• Must possess solid communication and negotiation skills

About the Company:

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

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