Call Center Customer Service Representative Job at TEKsystems, Harrisburg, PA

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  • TEKsystems
  • Harrisburg, PA

Job Description

Description

EZ Pass Customer Service Representative Job Description

Payrate: 18/Hr

Shifts: Monday-Friday, all day shifts hours will be communicated by OPM

Holiday Pay

PTO (Paid Time Off) Accrual

Opportunity to apply to work from home at 90 days on assignment

ECompliance: Drug Screen, Employee Check & any applicable EZPass fines identified at submittal

About EZPass:

o New hires can join a local leader in transit technology! Since 1939, EZpasss award-winning organization has grown to become a leading service provider for government agencies and transportation department across the U.S.

This position is responsible for answering incoming phone calls from existing customers regarding account information and offering information to potential customers.

Taking new applications and processing payments via phone, documenting customer concerns and problems, updating and changing account holder information, basic data entry and follow up mail & email correspondence.

Performs account maintenance, including account changes, adjustments, and statement requests

Accurately explains the terms/conditions and policies/procedures relating to the account

Prepares reports including CSR Daily Activity report and cash out report

Demonstrate the ability to proactively address customer requests and explain terms and conditions

Position offers Monday-Friday day shift hours

Skills

Call center, Customer service, Customer support, Customer service oriented, Customer service skills, microsoft office, data entry

Top Skills Details

Call center,Customer service,Customer support,Customer service oriented,Customer service skills,microsoft office,data entry

Additional Skills & Qualifications

Must Haves:

1. Proficient Data Entry and Computer Literacy

2. Positive demeanor

3. Customer Service experience - Call Center preferred, but not necessary

4. Strong attendance record

5. Reliable transportation or ability to travel on the bus route

6. HS Diploma or GED - need proof for onboarding

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Harrisburg,PA.

Application Deadline

This position is anticipated to close on Aug 4, 2025.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services



Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

TEKsystems

Job Tags

Temporary work, Work at office, Local area, Work from home, Shift work, Day shift, Monday to Friday, All shifts,

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