Computer Operator I Job at IGT, Reno, NV

V2E4NVNMbkJRNml1eDJ1S3VQQTZMeStIcVE9PQ==
  • IGT
  • Reno, NV

Job Description

OVERVIEW

The Computer Operator I will serve as a primary representative of IGT to internal and external customers through our Tier One Contact Center. This team provides a 24x7x365 presence within our Network Operations Center responsible for all system activity on a high volume of games, systems and infrastructure across North America and around the world. The Computer Operator I is responsible for monitoring and reporting on Wide Area Progressive system and game level issues. They must follow jurisdictionally and internally established controls, processes, and triage steps to remediate any issue that may occur on the system.  

The Operator I must be available to work on site in Reno, NV and occasionally remotely.

•    Implement front end Primary Jackpot duties
•    Address, triage, and escalate other casino systems issues
•    Perform follow up responsibilities with Field Services
•    Aid team members with other duties as needed
•    Communicates effectively and professionally with internal and external customers

QUALIFICATIONS

•    High school diploma or equivalent
•    Must be 21+ years of age
•    Ability to obtain gaming card/licenses
•    Familiarity with Microsoft Office Suites
•    High school diploma or equivalent required; additional technical certifications preferred
•    Proven experience as a computer operator or in a similar role
•    Strong knowledge of computer systems, hardware, and software
•    Proficient in data entry and basic computer troubleshooting
•    Excellent problem-solving skills and attention to detail
•    Ability to work independently and follow instructions accurately
•    Strong organizational and time management skills

PREFERRED QUALIFICATIONS

•    Experience with Service Desk, call center, or customer service positions
•    Ability to type 35 WPM
•    Experience with SAP, Salesforce, Adobe, DocuSign and/or ACD systems
•    Communicates effectively and professionally with internal and external customers
•    Bilingual in English/Spanish

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

#LI-DG1

Job Tags

Remote job,

Similar Jobs

Bunzl

OTR Driver (4 day trips) $2500 Hiring Bonus Job at Bunzl

TSN, a Bunzl company, is hiring an OTR Driver. The OTR Driver will transport products in a safe manner while following all safety and DOT regulations. Drop and hook. $70,000 annually $40 per day per diem Four day trips $2500 Hiring Bonus At Bunzl, we know that...

Kienstra Co

Ready Mix Concrete Truck Driver- O'Fallon, MO Job at Kienstra Co

 ...this position is to drive, operate and maintain a ready-mix concrete truck in a safe and professional manner. The position must give special...  ...industry. QUALIFICATIONS Minimum Class B Commercial Drivers License with air brake qualification. At least 18 years of... 

Talkiatry

Psychiatrist - Florida Job at Talkiatry

 ...clinics, and other institutions. Talkiatry aims to bridge the current gap in outpatient psychiatry by providing high quality, respected medical care in a modern setting with modern tools. Through proprietary technology developed by psychiatrists for psychiatrists, we... 

Hiring Drivers Now

Class A Dry Van Truck Driver Job at Hiring Drivers Now

We are seeking a highly skilled and reliable Class A Dry Van Truck Driver to join our team in the transportation and logistics industry. The driver will be responsible for transporting goods efficiently and safely across designated routes, ensuring timely deliveries while... 

bondex app

Junior Backend Developer Job at bondex app

Key Responsibilities: Develop, test and maintain backend services and APIs using Node.js and TypeScript. Collaborate with frontend developers and blockchain engineers to ensure seamless integration with smart contracts and web applications. Work with databases...