Content/Articles writer Job at Kaygen, Inc., Plano, TX

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  • Kaygen, Inc.
  • Plano, TX

Job Description

Job: Content Admin

Location : Plano, TX- On-site

Duration : 6 months

Description:

  • 1-2 years of good technical writing skills/experience
  • Manual User-facing content (Customer facing)
  • Journalism experience/background or story telling/research skills high preferred
  • Research background in HR
  • Training, creating training materials, knowledge on SEO works (Currently this team uses Service Now)
  • Writing Samples (please provide link in the resumes) - Mandatory

Minimum Skills Required:

  • Business/academic writing experience
  • Passion for all things grammar
  • Strong team attitude
  • Excellent research and analytical skills
  • Storytelling abilities
  • Interest or background in writing human resources-focused articles

Content Admin role:

  • The Content Admin writes informative articles relating to human resources topics for the AskHR Knowledge Library .
  • Goal is to conduct research, collaborate with teams across the organization, and produce knowledge articles that guide Toyota team members’ HR cases to resolution.
  • The Content Admin builds and maintains the knowledge library, finding opportunities for article creation, and conducting regular audits for article relevancy and accuracy.
  • The Content Admin supports the overall Toyota team member experience through clear, consistent, and concise writing.
  • Candidate will be well organized in thought, intuitive, and inquisitive.
  • Skilled in generalizing questions and broadening topics to make knowledge articles consumable for the widest audience possible.
  • Adept at explaining complex ideas and situations in succinct, easy-to-understand terms.

Summary of Job Responsibilities:

  • Writes, reviews, and revises knowledge articles to ensure compliance with AskHR content standards.
  • Employs excellent writing and grammatical skills with a high attention to detail.
  • Meets deadlines and manages projects effectively.
  • Upholds knowledge article standards in accordance with copywriting best practices for customer-facing content.
  • Revises articles based on editorial feedback and guidance.
  • Proofreads colleagues’ work and recognizes patterns of improvement for articles and knowledge library as a whole.
  • Contributes to daily standup discussions concerning best practices for article creation and knowledge library growth.
  • Employs SEO principles so that articles are easily findable within knowledge base.
  • Manages the pipeline of content within the AskHR knowledge library to ensure quality and relevancy of the articles.
  • Communicates effectively with different groups across the organization.
  • Collaborates with subject-matter experts (SMEs) and relevant teams to proactively collect, edit, and create new content in alignment with AskHR voice.
  • Conducts research in specific topic areas and properly cites article sources.
  • Audits expiring content and keeps knowledge articles current.
  • Works closely with AskHR front line Experience Team to understand and resolve gaps in the knowledge library.
  • Partners with communications teams to ensure knowledge library is aligned before the communication are launched to team members.
  • Reads daily communications from various Client locations to develop or revise article content.
  • Owns a portfolio of content categories within the AskHR knowledge base. Possible categories the Content Admin will own are including but not limited to: benefits and employee total rewards, compensation, policy, career development, payroll, time reporting, etc.
  • Optimizes the quality, relevancy, and completeness of the content to achieve an 80% Tier 1 resolution rate within each respective category.
  • Serves as content advisor during periods of change within their respective categories.
  • Anticipates and consults with Content Owner on which categories need to be pursued or uplifted due to major upcoming change points, seasonality, or trends in Asker demand.
  • Supports onboarding of new SMEs and new categories.
  • Partners with SMEs to maintain quality and integrity of each knowledge base category as it grows.
  • Contributes to growth of AskHR as a service.
  • Utilizes understanding and experience of knowledge processes to contribute to both technical and process-based platform improvement opportunities.
  • Participates in discussions with Experience Team and Product Owner regarding platform enhancements.
  • Contributes to the upkeep and maintenance of the AskHR style guides, onboarding guides, and knowledge library audit guidelines.
  • Stays informed of writing standards to optimize customer-facing content for consumption on mobile and chat.

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