Job Description

Customer Service Manager

Location: Onsite in La Mirada, CA Base Salary Range: $100,000-$120,000 This role is not eligible for visa sponsorship

Your Job

Georgia-Pacific is seeking an innovative and driven Customer Service Manager to lead our Customer Service team at our La Mirada, CA corrugated packaging facility. In this role, you will work collaboratively with cross-functional teams to deliver exceptional service to our local, regional, and national customers. You will have the opportunity to optimize our order fulfillment processes, enhance customer experience, and contribute to our company's success as a key member of the West Coast leadership team. This position reports to the General Manager.

Our Team

Georgia-Pacific La Mirada is a manufacturer of corrugated boxes and sheets. We have a well-rounded and developed team with a high level of experience and knowledge about corrugated boxes. Our Customer Service team thrives on efficiency and communication in a fast-paced environment. We embrace a culture of humility, respect, and integrity. We value people who are self-motivated, resourceful, contribution focused, and can learn to succeed and in a rapidly changing environment. Our goal is to be the preferred partner for both our customers and our employees.

What You Will Do

• Oversee the management of local, regional, and national accounts, ensuring exceptional service delivery and growth within a comprehensive book of business
• Provide strategic leadership and clear direction to a team of Customer Service professionals, ensuring alignment with the company's vision and goals.
• Build strong relationships with customers, sales, production, logistics, and operations to deliver seamless service and efficient order management.
• Foster a culture of accountability and continuous improvement by establishing and monitoring key performance indicators (KPIs) and providing timely coaching and feedback.
• Identify and implement process improvements that enhance the customer experience and drive operational excellence.
• Empower team members to recognize their strengths, grow professionally, and contribute to the team's success.
• Leverage technology and data-driven decision-making to optimize processes and meet evolving customer needs.
• Actively communicate with customers and internal teams to keep operations running smoothly in a dynamic, fast-paced environment.
• Champion our business philosophy by promoting respectful challenge, principled entrepreneurship, and innovation.

Who You Are (Basic Qualifications)

• 2 years or more experience supporting key customer accounts in a manufacturing, packaging, or similarly fast-paced environment
• Ability to lead and support a team through coaching, performance feedback, and collaboration
• Clear and effective communication skills, with an emphasis on relationship building across teams and with customers

What Will Put You Ahead

• Bachelor's degree
• Corrugated or Packaging manufacturing experience
• Experience using Kiwi, Kiwi FFF and/or PCS

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day to make everyday products even better.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information:

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