Managed Services Provider and Linux experience is required for this Customer Support Specialist, Need Linux and MSP Experience, 3rd Shift – Work From Home opening.
We need someone that is willing to work 1 weekend day (not necessarily both). Also, someone that understands that support is 24/7. This is a 100% Remote opportunity.
Responsibilities:
– Provide technical support for customers via phone, ticket system or messenger.
– Provide support in a wide range of advanced Linux and AWS server management issues.
– Use critical thinking skills to identify and resolve technical problems.
– Maintain effective communication with internal and external channels.
– Provide short-term resolutions and develop preventative measures for the longer term.
– Monitor server alerts for any performance issues and address them appropriately.
– Help create internal documentation as well as customer facing knowledge base.
– Assist in onboarding, training and mentoring new team members.
– Keep up to date with relevant technologies.
Qualifications:
– 1+ years of experience in customer service/technical support via phone or ticketing system.
– Experience as System Administrator, or End User of a Linux Operating System. OS: Ubuntu, CentOS, CloudLinux; Fundamentals: DNS, Networking, IP routing; Database: MySQL; Control Panel: cPanel, AWS.
– Managed Services Provider (MSP) experience is required.
– Experience with troubleshooting in multi-user environments.
– Hands-on experience working with AWS (EC2, CloudWatch, AutoScaling, etc.).
– General understanding of networking (TCP/IP, DNS, Routing, E-Mail).
– Demonstration of independent thinking and decision-making abilities.
– Ability to multitask, adapt to changes quickly, and to prioritize work.
– Excellent communication, availability and interpersonal skills.
– Strong troubleshooting skills in a fast-paced environment.
– Open to 24/7 support environment.
– Availability to possibly working weekends.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Des Plaines IL Jobs, Customer Support Specialist, Linux, Ubuntu, CentOS, CloudLinux, DNS, Networking, IP Routing, MySQL, cPanel, AWS, EC2, CloudWatch, TCP/IP, Email, Systems Administrator, Illinois Recruiters, IT Jobs, Illinois Recruiting
We help companies that are looking to hire Customer Support Specialists for jobs Des Plaines, Illinois and in other cities too. Please contact our IT recruiters and IT staffing companies today!Phone 630-428-0600 ext 12 or email us at gina@ginastechjobs.com . Click here to submit your resume for this job and others.
|
...HVAC TB Chiller Journeyman Mechanic I (un) What you will do Johnson Controls Inc. is looking for forward-thinking talent... ...or willing to join the United Association of Journeymen and Apprentices of the Plumbing and Pipe Fitting Industry of the United States...
...to name a few. We have an excellent reputation with the clients. Currently, We are looking for entry-level software programmers, IT enthusiasts, Python/Java developers, Data analysts/ Data Scientists. We welcome candidates with all visas and citizens to apply....
...telemedicine visits with a psychiatrist, advanced psychiatric practitioner, or therapist. We Welcome - our patients... ...experience in an outpatient setting PMHNP: Unrestricted License with a Psychiatric Mental Health Nurse Practitioner Certification (PMHNP-BC) in the...
...and Canada! Unleash Your Potential: Home-based Customer Service Professionals... ...Service Professionals ! Enjoy the freedom of working from home while providing top-notch support... ..., prizes, Rings Gold/ white Gold Paid weekly Leads and resources : We are the...
Job Description: Responsibilities will include: Manages creation budget; creates the creative brief according to strategy (design target, USP, vision of success, etc) and champion Big Idea genesis from consumer insights From product brief, create the 360-activation...