Job Description

Data Center Field Technician III Work Location Requirements: Role is required to be within the 48 contiguous states with the ability to travel domestically up to 75% of the time Required location in or near a major metropolitan area that is close to a major airport Our Data Center Field Technician III leads the installation. Maintenance, troubleshooting, and repair of Network and Server infrastructure assets in Data Centers, Co-locations, and Edge facilities. They are part of a mobile force capable of moving between locations and regions, working on a diverse array of gear, and providing oversight and advice to other technicians. Our Data Center Field Technician III is responsible for the installation of hardware into racks, asset tagging and scanning, cabling, data center maintenance, documenting processes and server installations. Scope: Works on assignments that require considerable judgment and initiative. Makes recommendations for solutions Works within guidelines and takes ownership of results. May act as a mentor to less experienced team members. Your Roles and Responsibilities: Responsible for installing, moving, and decommissioning hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, and other devices in the Data Center Confirm and label devices, rack and cables Work in a standard ticketing system, providing clear, timely, and appropriate customer communications Work under the direction of Site Operations Supervisor and/or Operations Manager) and follow Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies, while meeting requirements for quality and quantity of work Travel to other regions as needed based on business requirements Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position Required Qualifications/Skills: High school diploma or general education degree (GED) and 5 to 8 years' related experience and/or training; or equivalent combination of education and experience Networks with senior internal and external personnel in own area of expertise Demonstrates good judgment in selecting methods and techniques for obtaining solutions Excellent verbal and written communication skills in English Ability to respond to any On-Call request within 1 hour, while on-call. Experience cabling systems (power/copper/fiber/other) correctly based on ticket requirements and SOP standards Experience working with CAT5e and CAT6 copper cable and multi-mode and single-mode fiber Proven ability to adapt to changing priorities, conditions, and circumstances Strong organization skills Working knowledge of computer hardware Understanding of networking components and infrastructures Knowledge of copper and fiber testers Excellent troubleshooting skills Understanding of Data Center best practices (i.e. basic fault tolerance, cable routing, calculating power usage) Experience with cable management and knowledge of how to run fiber and copper in a data center Knowledge of Data-Center electrical, HVAC, and bandwidth infrastructures as well as fiber/copper topologies Able to operate material handling equipment - server lifts, pallet jacks, and forklifts (if certified) Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc. Ability to learn new software Must provide own transportation to work locations Must be willing and able to travel up to 75% of the time Preferred Qualifications: Certifications in Data Center technologies are desired Hands on experience in electrical, HVAC, and data center infrastructures Working knowledge of networking components and infrastructures, including Wi-Fi Physical Demand & Work Environment: Physically assist in moving and racking equipment. Able to safely lift and move a minimum of fifty (50) pounds Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers Salary Range $28.76 - $45.40 USD (Hourly) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors. Astreya offers comprehensive b enefits to all Regular, Full-Time Employees, including: Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through Cigna (DPPO & DHMO options) Nationwide Vision provided through VSP Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera Corporate Wellness Program Employee Assistance Program Wellness Days 401k Plan Basic Life, Accidental Life, Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other fringe benefits required under state and federal law Astreya

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