Job Description

SkyBridge Luxury & Associates has partnered with a prestigious luxury resort near Napa Valley to source an experienced Director of Housekeeping to lead and elevate their housekeeping and laundry operations. This leadership role is essential to delivering exceptional service standards, maintaining immaculate guest accommodations and public spaces, and driving overall guest satisfaction within a world-class resort environment.

The ideal candidate will bring extensive luxury hospitality experience, a commitment to operational excellence, and the ability to lead a large, dynamic team with precision and care.

Key Responsibilities:

• Oversee all housekeeping and laundry operations, ensuring consistently high-quality standards across guest rooms, public spaces, and back-of-house areas.
• Recruit, train, mentor, and manage a team of supervisors, attendants, and laundry staff, fostering a positive and high-performing culture.
• Implement and maintain SOPs that support operational efficiency, sustainability practices, and guest service excellence.
• Collaborate cross-functionally with Front Office, Engineering, and Food & Beverage teams to ensure seamless coordination of room readiness, special requests, and resort events.
• Conduct regular inspections and quality audits to ensure adherence to resort and brand cleanliness standards.
• Manage departmental budgets, cost controls, inventory, and labor scheduling while maintaining productivity goals.
• Lead sustainability initiatives within the department to align with resort-wide environmental practices.
• Drive employee engagement through coaching, recognition, and professional development programs.
• Maintain compliance with all health, safety, and labor regulations, including OSHA standards.

Qualifications:

• 5–7 years of housekeeping leadership experience within luxury hotels or resort settings.
• Proven success managing large teams with a focus on service excellence and operational efficiency.
• Strong financial management skills, including budgeting, forecasting, and labor control.
• Exceptional organizational, communication, and problem-solving skills.
• Proficiency with property management systems and housekeeping technologies.
• Bachelor’s degree in Hospitality Management or a related field preferred.

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