Job Description

Join Our Team at MasterCorp, Inc.!
At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients.

Start your hospitality career with MasterCorp, the leader in housekeeping and hospitality services! Join a team of dedicated, passionate individuals and enjoy competitive pay along with a full benefits package.

Don’t miss out—APPLY TODAY!

What We're Looking For:
Friendly, enthusiastic, and hard-working individuals who are passionate about hospitality and committed to providing exceptional service, ensuring guests feel safe and cared for during their vacation.

Position Overview:
The Director of Housekeeping (DOH) will oversee MasterCorp site/sites within assigned division. The DOH is responsible for providing leadership, motivation, accountability, and development of MasterCorp personnel within the assigned site and ensuring assigned site is consistently meeting quality and timeliness standards along with budget objectives.   In addition, they will develop and maintain a professional and effective relationship with resort management, vendors, and service providers to MasterCorp and develop and maintain a high level of communication and spirit of partnership with site management team, regional and corporate personnel. The DOH must ensure Company mission statement and values are followed, always motivated by the best interests of the Company, its Associates, and Customers.

Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Takes ownership for the successful operation of assigned property working collaboratively with business partners to ensure KPIs and other performance goals are achieved
• Monitor the key performance indicators of Quality, Timeliness and Budget and ensure site management team is working together to achieve targets. Holds team accountable for measurable results and develops action plans for team if key metrics aren’t being achieved.
• Ensure proper inventory of tools and chemicals is always maintained; ensure equipment is in good operating condition, rotating out in accordance with replacement schedules/plans
• Provides routine updates to leadership meeting frequency and information expectations established
• Acts as a change leader and champions organizational changes to achieve short and long-term goals and objectives
• Partner with Talent Acquisition to ensure that the site has an active recruiting strategy in place - monitoring staffing levels at site, speaking with RD, field recruiters and HR Manager to communicate strategy and ensure staffing levels are maintained.
• Partner with Learning and Development and Field HR to ensure there is an onboarding, training and retention strategy in place for team members; working with EH and AEH to ensure process is followed and there is correct selection, onboarding, training, and employee retention and recognition program.
• Interview, select, onboard, and oversee training of site personnel including Executive Housekeepers and Assistant Executive Housekeepers.
• Manage performance of management team, including evaluating, coaching, developing, and disciplining management members as needed.
• Establish and maintain a welcoming culture of engagement and inclusion.
• Provide timely response to associate concerns by addressing them directly or referring them to others who can assist.
• Provides ongoing performance feedback to Housekeepers, Housemen, and Supervisors.
• Consistently enforces established policies and procedures.
• Ensure established policies and procedures are carried out as defined, including but not limited to; MasterTalks, STS, grooming/uniform standards, new hire onboarding/orientation, “7-steps to clean” training, etc.
• Coordinates monthly and quarterly meetings to engage with team, including Housekeeper Councils and “all-hands” meeting
• Ensure a safe working environment for all team members, utilizing safety committee meetings, training, and good practices are taking place.
• Ensure that a transportation strategy is in effect for the site – utilizing vehicles and drivers with efficiency, and that vehicle safety protocols and program are being followed by all site employees and other assets are maintained and in good working order.
• Consistently and effectively communicate the company objectives to management team through organized and scheduled meetings.
• Build a professional relationship with resort management and other key members of the resort staff and maintain frequent communication with resort team.
• Develop a customer first culture and display professional behavior to MasterCorp clients and client owners and guests.
• Comply with Resort Operations 15 Non-negotiables without fail
• MasterMind Mobile must be used to update room status updates for all Housekeepers and Supervisors.
• Perform duties of Executive Housekeeper as needed.

Experience and Education Requirements:
• Bachelor’s Degree in field related to position or equivalent combination of education and experience.
• Minimum of five years of progressive management responsibility with successful large site leadership.
• A proven track record of driving strong performance and key field operations metrics.
• Outstanding leadership skills. Inspiring interpersonal effectiveness to lead teams, train talent and effect change. Track record of building talent.
• Strong writing, verbal presentation, and client facing skills.
• Language Skills: Effective written and verbal English communication, bi-lingual Spanish a plus.  
• Computer Skills: Proficiency with Microsoft Outlook, Word, Power Point, and Excel.
• Rarely – on average 5% of travel on a quarterly basis

MasterCorp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, MasterCorp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Equal Opportunity Employer Statement:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Thank you for considering a career with MasterCorp, Inc. We look forward to reviewing your application.

 

Job Tags

Full time, Temporary work, Local area,

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