Director of Operations (Washington) Job at L'Ardente, Washington DC

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  • L'Ardente
  • Washington DC

Job Description

Join to apply for the Director of Operations role at L'Ardente

Join to apply for the Director of Operations role at L'Ardente

This range is provided by L'Ardente. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$150,000.00/yr - $165,000.00/yr

The Director of Operations plays a critical role in overseeing and streamlining our daily

operational activities, ensuring efficiency, productivity, and compliance with company structure

across all properties. This role involves strategic planning, process improvement, team

management, and cross-functional collaboration to achieve organizational objectives.

Key Responsibilities:

Operational Strategy and Planning

  • Develop and execute operational strategies aligned with the company’s overall

objectives and goals.

  • Analyze operation plans to optimize operational efficiency, reduce cost, and increase

productivity for all properties.

  • Create comprehensive training manuals for all Front of House (FOH) departments &

work alongside the Culinary team to have training materials for all staff.

  • Forecast operational needs and devise plans for scalability to accommodate business

expansion.

Multi-Unit Management

  • Oversee the operation of all properties ensuring compliance with brand standards, and

operational protocols.

  • Collaborate with Operation Managers to ensure an exceptional guest experience at all of

our locations.

  • Review, and approve all Operation Manager’s schedules two weeks in advance,
  • Oversee all inventory reports for all properties, including approving all FOH supply

orders, and FOH tabletop orders.

  • Oversee and manage all the cleaning operations for the restaurants.
  • Act as the primary point of contact and manage relationships with facility repairs, and

maintenance companies.

Team Leadership and Development

  • Provide strong leadership to Operation Managers and teams, setting clear and transparent

expectations and having performance Key Performance Indicators (KPIs) for each.

  • Develop Standard Operating Procedures (SOPs) for training manuals for all FOH

Departments.

  • Ensure 90-day performance evaluations for new employees are conducted, along with

annual reviews conducted with constructive feedback and identify opportunities for skill

development and growth.

Customer Experience Enhancement

  • Focus on enhancing the overall customer experience through efficient operations,

superior service, and consistent quality.

  • Address customer feedback and concerns, implementing improvement to exceed

customer expectations.

Compliance and Standards

  • Ensure compliance with health and safety regulations, food quality standards, and all

applicable legal requirements.

  • Uphold brand standards and policies across all restaurant locations, maintaining

consistency and integrity.

Skills:

Leadership

  • Responsible for inspiring and guiding their team to accomplish their objectives, with the

ability to delegate responsibilities effectively.

  • Demonstrates an unwavering commitment to undertaking tasks, regardless of their scale

or complexity, to guarantee the overall success of corporate or local initiatives.

Communication

  • Demonstrate an ability to engage in communication with different people including staff

members, customers, and vendors.

  • Must engage in effective communication within the organization.
  • Must be able to manage conflict within the team.

Organization

  • Demonstrate effective time management skills.
  • Delegation and prioritization must be part of the Director’s skill set.

Passion for Hospitality

  • Drive for self-development to maintain a competitive advantage throughout the

hospitality market.

  • Be able to be fluent with Resy, Toast, Sling, TripleSeat, and other technology used to

support operations.

Qualifications

  • Bachelor’s degree in Hospitality Management, and/or Business Administration.
  • Preferred Master's Degree in Business and or Hospitality.
  • Extensive experience (5-8 years) in restaurant operations, with a proven track record in

multi-unit management.

  • Strong financial acumen and experience in managing budgets, analyzing financial

statements, and maximizing profitability

  • Exceptional leadership skills with the ability to motivate and manage diverse teams.
  • Deep understanding of restaurant operations, industry trends, and customer preferences
  • Excellent communication, interpersonal, and problem-solving skills.

Work Environment

We offer our work family an enriching work environment to grow within. This position is

salaried, and it estimates around 55-60 hours per week. We invite you to join our creative and

passionate team of hospitality professionals as the Director of Operations at L’ardente, Love

Makoto, and Unconventional Dinner.

We are an Equal Opportunity Employers and provide equal employment opportunities to all

applicants for employment without regard to color, race, gender identity, age, disability, religion,

sexual orientation, national origin, genetic information, marital status, or status-covered veteran

following applicable law.

More detail about L'Ardente part of Garden Hospitality, please visit

Seniority level

  • Seniority level

    Director

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    General Business and Management
  • Industries

    Restaurants

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Job Tags

Full time, Local area, Work from home,

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