Job Description

Entertainment Operations Guest Service Manager, Entertainment & Characters, $71,000 - $95,100 at Aulani, A Disney Resort & Spa summary:

The Entertainment Operations Guest Service Manager at Aulani, a Disney Resort & Spa, oversees the daily operations of Disney Characters and Resort Performers, ensuring high-quality guest entertainment experiences. This role involves managing live shows, character appearances, staff scheduling, training, and maintaining Disney's entertainment standards. The manager acts as the primary contact for character-related matters and collaborates resort-wide to deliver culturally enriching programs.

You hear the word "entertainment”, and you feel excitement coursing through your body. You love the idea of preserving the magic that makes The Walt Disney Company the top entertainment company in the world. If this is true, imagine a position as an Entertainment & Characters Operations Manager where you will oversee the daily operation of the World-Famous Disney Characters and Resort Performers, at Aulani, A Disney Resort & Spa.

In this role, you will be responsible for the logistics and presentation of programming that includes Disney Characters and Resort Performers for all resort-wide teams, including Character greeting appearances, live show performances, and Character events in compliance with the Character Programs and Development standards. As the Entertainment & Characters Guest Services Manager you will serve as the main point of contact at the resort for any Character-related matter or situation that may arise.

This is a full-time position reporting to the Entertainment Operations Manager and is based on site at our stunning Aulani Resort on Oahu, Hawaii.

What you will do:

• Assist with day-to-day operations and work under the direction of the Entertainment Operations Manager.
• Supervise the general operation of all resort live entertainment events, spaces, and maintenance within Disney standards for the Entertainment Character, Emcee and Resort Performer and in all other remote locations within the resort
• Provide visible leadership presence on a regular basis
• Assign duties, plan and prepare work schedules, ensuring the area has appropriate staffing, provide effective mentorship, counseling and feedback to ensure desired Cast performance.
• Conduct team meetings
• Participate in the Interview process and make employment recommendations.
• Partner with several areas within entertainment and resort-wide to coordinate weekly offerings and deliver one-of-a kind, enriching cultural guest experiences.
• Maintain Disney show integrity, standards of conduct and quality levels
• Educate other internal departments on the use of the Disney Characters and Entertainers with respect to their areas and teamwork
• Perform written reviews and disciplinary documentation for all Character cast members. Resort Performer and Emcee Host.

Please apply if you have:

• Minimum 2 years of experience in activities/entertainment for families
• Minimum 2 years of supervisory experience
• Demonstrated leadership skills to ensure cast excellence and guest satisfaction
• Demonstrated verbal and written communication skills
• Proven strong organizational skills with attention to detail
• Proven strong guest service skills

It would be ideal if you have:

• 1+ years management experience
• Experience and knowledge of the Hospitality Industry
• Proficiency in the Japanese language

Education:

• Required: HS Diploma or equivalent
• Desired: Bachelor's degree or Master's degree in Entertainment Management or Hospitality Management

Benefits & Perks:

• Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at

The hiring range for this position in Hawaii is $71,000 to $95,100 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Keywords:

Entertainment management, Guest services, Disney characters, Live performance, Staff supervision, Resort entertainment, Event coordination, Hospitality management, Cast leadership, Cultural programming

Job Tags

Full time,

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