Job Description

We are seeking a dynamic, driven individual to join our team at Timbers Kiawah. The Housekeeping Manager is responsible for supervising activities and staff related to cleaning and servicing residence club home, offices, and public areas while exceeding the high level of standards established.

Essential duties and responsibilities may include, but are not limited to, the following: 

• Effectively manage and lead housekeeping staff, overseeing their work assignments, performance evaluations, and development.  
• Develops and directs the implementation of goals, objectives , policies, procedures and work standards for the department; prepares and manages assigned budget.  
• Hire, train, and provide ongoin g professional development for team members; address disciplinary issues as needed.  
• Assists in planning goals, objectives , procedures and work standards for the department; provides input into the budget.  
• Ensures that all residences , public areas and offices are serviced and cleaned daily in accordance with established standards.  
• Ensures that club homes are checked regularly for repairs and refurbishing, and that appropriate maintenance is performed.  
• Notifies the facilities department of areas needing attention in respect of maintenance.  
• Assists with purchase and inventory of cleaning materials and linens to ensure an adequate PAR at peak occupancy.  
• Manage the use of temporary staff when required to meet operational needs.  
• Ensures linen is within the established standard of quality.  
• Assists with safety and OSHA compliance, ensuring adherence to safety protocols and stan dards  
• Assists with all department and interdepartmental communications.  
• Respond to owner and guest requests in a timely and professional manner, ensuring exceptional service and satisfac tion.  
• Assists with all information necessary for budgeting purposes annually, seasonally or quarterly as requested .  
• Ensures that services consistently meet customer specifications; responds to owner and guests' issues.  
• Contributes to the efficiency and effectiveness of the department by offering suggestions and directing or participating as an active member of a team.  
• Demonstrates courteous and cooperative behavior when interacting with the public and staff; acts in a manner that promotes a harmonious and effective workplace environment.  

Education and Experience:  

High School Diploma/GED; AND five (5) years of resort housekeeping operations experience, with at least two (2) years in a supervisory role; OR an equivalent combination of education, training and experience.  

Required Knowledge and Skills   

Knowledge of:  

• Principles and practices of employee supervision, including selection, work planning, organization, performance review and evaluation, and employee training and discipline. 
• Principles and practices of developing teams, motivating employees and managing in a team environment. 
• Proper cleaning methods, safe usage of cleaning materials, disinfectants, housekeeping tools and equipment.  
• Procedures for preparing and us ing cleaning materials.  
• Use and basic maintenance of hand and power tools and equipment used in housekeeping  
• Safety practices and equipment related to housekeeping work.  
• Computer software applications including Opera PMS, Alice, Outlook and Microsoft Office Suite. Policies and procedures of the department.  
• Office administrative practices and procedures.  
• Record keeping principles and practices.  
• Proper business English, including spelling, grammar and punctuation.  
• Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.  

Skill in:  

• Planning, organizing, supervising, reviewing and evaluating the work of staff. 
• Training others in policies and procedures related to the work. 
• Providing excellent customer service.  
• Communicating effectively in oral and written forms.  
• Organizing, maintaining and researching office files.  
• Compiling and summarizing information and preparing activity reports.  
• Prior itizing tasks , setting priorities and meeting critical deadlines.  
• Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.  

PHYSICAL/MENTAL REQUIREMENTS:  

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  

Mobility to work in an office setting, use standard office equipment; stamina to sit for extended periods of time; strength to lift and carry up to 50 pounds; vision to read printed materials and computer screen; dexterity to utilize computer equipment; hearing and speech to communicate in person or over the telephone.  

Our Company:

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our Property:

At Timbers Kiawah, you are not just near the beach. You’re at the beach. Our staff guide guests to enjoy the destination, rich in natural landscapes and stunning barrier island beauty while preserving the environment we are fortunate to reside in. Our team members reflect the highest level of Lowcountry hospitality with anticipatory service in an unparalleled setting.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. 

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.

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