Job Description

Job Purpose Program Associate (PA) supports LT kipuka or service centers on all administrative operations, including program support. This position is the first point of contact for families, the community, and partners, playing a vital role in communicating with others and demonstrating our organizational values. The position is also responsible for coordinating business functions, calendar management, meeting and event logistics, and supporting various kīpuka staff as needed. On occasion this position may be required to work at other locations as needed. About Kīpuka Kīpuka are grounded in Hawaiian culture and values through a healing centered approach, with heightened focus elevating the strengths and innate values of all kamaliʻi. Kīpuka provide Hawaiian youth with opportunities to connect to caring adults, peers and mentors, receive supportive services, and discover pathways to passion, purpose, and prosperity. Kīpuka are a hub for culture, creativity, healing, technology, and play, and will serve as a resource for kamaliʻi and their ʻohana. These safe spaces are located throughout the pae ʻaina where youth are inspired to pursue their dreams, including exploring pathways in the arts, sports, technology, and entrepreneurship while receiving wraparound support to help them reach their goals and become thriving kamaliʻi. Essential Responsibilities Administrative Support: Responsible for customer service, assisting with incoming calls, messages, and creating a welcoming environment for guests and teammates. Assess the condition of facilities and supports ensuring cleanliness and safety of facilities, with particular attention to child centered spaces. Ensures continuous office coverage. Administrative Support: Oversees incoming/outgoing mail service. Administrative Support: Manage kīpuka key inventory: tracking usage, securing keys in lock box, etc. Administrative Support: Provides direct support to teammates on the following: DayForce, travel arrangements, technical support, filing, Kipuka CRM administration, ELTON, and IT Tech Library system administration. Administrative Support: Responsible for replenishing supplies, processing purchase orders and invoices, and assisting in managing the cleanliness and organization of storage rooms/closets. Administrative Support: Assist with vehicle refueling, logging vehicle mileage for annual reports, and supports the security systems administration. Program Operations Support Ensures the cleanliness and safety of program spaces (on/off site) Attends weekly program meetings, provides logistical support for program activities/events, and supports Hoʻokele administration. Partners with People Operations to request background checks for teammates, contractors, and partners in direct contact with kamaliʻi. Provides program assistance as needed: transportation, program activities, chaperone, and providing access to IT equipment for kamaliʻi. Other Duties Contributes to the Trust’s success by accepting new assignments, helping team members, learning new skills, and striving to improve team and organization results. Contributes to providing a safe environment for teammates and beneficiaries which includes communicating to Manager any concerns regarding facilities and vehicles. Provides transportation for organization related business, participates in continuing education and training opportunities, and supports with referrals to Mālama Line. Qualifications High School Diploma or Associate's Degree Two or more years of administrative experience Warm personality with strong communication skills Proficient knowledge of Mac and Microsoft Office Programs Able to research broad range of topics on the internet Well-organized, detail-oriented, and able to handle in-depth special projects Excellent written and interpersonal skills High level of accuracy when handling paperwork and data entry Capability to meet deadlines and manage schedules effectively Must have a strong personal fit with our non-hierarchical, no ego, strong moral compass, intellectually honest, meritocratic culture. Ability to guide and support team members Flexibility to handle changing priorities and situations Providing excellent support to internal and external individuals Ability to navigate disagreements and resolve issues professionally Valid driver license, clean traffic abstract, and access to a privately owned automobile with valid no-fault insurance. TB clearance First Aid and CPR/AED Certification preferred Job Competencies Collaboration: Ability to interact effectively with youth, community partners, and multi-disciplinary teams. Ethical Practice: Model the highest level of ethical behavior, integrity, and social responsibility Communication: Clearly conveys and receives information and ideas to individuals or groups that engages the listener and invites response and feedback. Cultural Competence: Respects and relates well to people from varied backgrounds and is sensitive to group differences. Relationship Building and Emotional Intelligence: Relatable, self-aware and empathetic with strong emotional intelligence. Organizational Development: Has a strong philosophy of innovation and a successful track record in change management. Culture Competence: Ready to support the Trust as it applies a diversity, equity and inclusion lens to all aspects of work. Organization Competencies Alignment with Queen’s legacy: Understanding and appreciation of Queen Liliuokalani’s story, her legacy and the Hawaiian Culture Ho`omau i ka `imi Na`auao (Continuous Learning and Improvement): Committed to creating and reinforcing an environment of continuous learning and improvement. Ho`ike i na Mana`o Pono (Effective Communication): Communicates with those we serve and each other in a consistent manner that results in mutual understanding, harmony, and action. No'ono'o loi (Critical Thinking and Problem Solving): Actively and skillfully understands, conceptualizes, applies, analyzes, synthesizes, and/or evaluates information and develops and supports fact-based analyses and recommendations Ho'o kumu a'e or `Imi hakuhia (Innovation): Identifies and integrates creative ideas into new or existing services and promotes effective problem-solving. Pilina Ho`ohana a me ka Hana Hilina`i (Building Relationships and Creating Trust): Manages relationships to create optimal opportunities and move the organization forward. Alu Like I ka Hana (Teamwork): Works cooperatively and collaboratively with others throughout the organization in alignment with the organization's objectives. Ho`onui I ka `Ike (Capacity Building): Encourages personal growth by exhibiting trust and a belief in the capacity of others. Mental and Physical Demands: Requires frequent sitting, bending, standing. Performs light physical work, including climbing, stooping, kneeling, crouching, reaching, and lifting up to 25 pounds. Terms and Conditions of Employment: As a condition of employment, employee will be subject to LT’s policies and procedures. Liliʻuokalani Trust is an Equal Opportunity Employer. We strive to recruit, train, and retain innovative talent from a diverse candidate pool. All employment decisions will be based on merit, competence, performance, and business needs. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, religion, ancestry, genetic information, citizenship, marital/civil union status, arrest and court record, domestic or sexual violence victim status, credit history, disability or veteran/military status or other applicable legally protected characteristics. #J-18808-Ljbffr Liliʻuokalani Trust

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