Job Description
Summary of Position:
The Remote Patient Monitoring (RPM) Care Coordinator is a trained professional responsible for supporting patients in managing chronic and high-risk conditions through Remote Patient Monitoring. The RPM Care Coordinator monitors biometric data daily, educates patients on device usage and care goals, escalates critical findings, and serves as a liaison between the patient and the healthcare team. The goal is to enhance patient outcomes, promote care plan adherence, and reduce hospitalizations through real-time monitoring and timely intervention.
Job Duties & Responsibilities Include but are not limited to:
● Conduct onboarding and device education calls for new RPM patients.
● Monitor incoming biometric data (e.g., blood pressure, glucose, weight, oxygen saturation) daily through the RPM platform.
● Identify abnormal readings and trends; follow escalation protocols to notify providers as needed.
● Perform monthly RPM engagement calls, assessing patient condition and addressing concerns.
● Troubleshoot device connectivity issues or patient usage problems.
● Communicate with patients and caregivers about their monitored condition(s), goals, and progress.
● Promote adherence to individualized care plans developed in collaboration with the provider.
● Support patient self-management and encourage compliance with treatment plans.
● Coordinate with the patient’s healthcare team to ensure timely responses to alerts or abnormal readings.
● Document all patient interactions and interventions accurately in the EHR and/or RPM portal.
● Educate patients on lifestyle changes, risk reduction, and the importance of monitoring.
● Comply with CMS RPM billing guidelines and documentation requirements.
● Maintain productivity expectations related to device monitoring and patient outreach.
● Represent CCS with professionalism and compassion in all communications.
Required Skills and Qualifications:
● Unencumbered active CMA/RMA certification or compact license as an LPN/RN.
● Active BLS certification.
● Strong understanding of remote patient monitoring protocols and platforms.
● Proficiency in recognizing clinical red flags in biometric data.
● Ability to communicate clearly and compassionately via phone or electronic messaging.
● Excellent documentation, time management, and critical thinking skills.
● Experience with EHR systems and cloud-based platforms.
● Familiarity with Google Suite, Atlas, and other CCS-required software.
Home Office:
RPM Care Coordinators must have a HIPAA-compliant workplace that is free of any distractions. The workplace must be in a room with a locked door to prevent accidental PHI disclosures. The home office must have high-speed internet and a CCS-approved computer with two monitors.
Physical Demand:
Includes but is not limited to vision, hearing, repetitive motion, typing, and extended sedentary viewing of a work environment computer screen. Reasonable accommodations may be made, with advanced notice, to enable individuals with disabilities to perform the essential functions and expectations of the position without compromising patient care.
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