Job Description

Job Title: Salesforce Developer (Service Cloud & LWC)

Location: REMOTE but preference to someone based in TX

Employment Type: 6 Months Contract

Compensation: $55/hr

Job Description:

We are seeking a skilled Salesforce Developer (Service Cloud & LWC) to join our team and support a critical implementation project. The ideal candidate will have a strong technical background in Salesforce development, particularly LWC with the Service Cloud platform, and a proven ability to design, implement, and optimize solutions tailored to business needs.

Key Responsibilities:

• Collaborate with stakeholders to gather and analyze business requirements for the Salesforce Service Cloud implementation.
• Design, develop, and deploy Salesforce solutions, including custom objects, workflows, triggers, Lightning components, and Apex classes.
• Implement and optimize Salesforce Service Cloud features, such as Case Management, Omni-Channel Routing, Knowledge Base, Service Console, and Field Service.
• Integrate Salesforce with other systems and third-party applications using APIs, middleware, and ETL tools.
• Ensure data quality and security, including implementing data validation, deduplication, and access controls.
• Provide support during User Acceptance Testing (UAT) and resolve issues promptly.
• Deliver detailed technical documentation and training materials to support end-users and internal teams.
• Stay updated on Salesforce platform releases and recommend improvements to enhance system performance and functionality.

Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• 5+ years of experience as a Salesforce Developer, with at least 3 years of experience working on LWC and Service Cloud projects.
• Proficiency in Apex, Visualforce, SOQL/SOSL, Lightning Web Components (LWC), and other Salesforce development tools.
• Strong understanding of Salesforce Service Cloud capabilities, including Case Management, Omni-Channel, and Knowledge Base.
• Experience integrating Salesforce with external systems using REST/SOAP APIs.
• Salesforce certifications such as Platform Developer I/II or Service Cloud Consultant are highly preferred.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills to work effectively with cross-functional teams.

Preferred Qualifications:

• Experience with Salesforce Field Service implementation.
• Knowledge of agile development methodologies.
• Familiarity with DevOps tools like Git, Copado, or Gearset for version control and CI/CD pipelines.

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