Job Description

Job Description

Why Choose Haas & Wilkerson?

Being family owned, we understand what's most important: family. Supporting our team members and their families is at the forefront of our culture. We know the importance of great pay and benefits, but we also recognize the power in having a dynamic and diverse culture – and cultivating an environment that is encouraging, fun, and empowering. Our team members enjoy:

• Affordable health insurance with your choice of 3 plans.
• Generous 401(k) Agency match of 6% of your compensation.
• Hybrid work program.
• Paid maternity/paternity leave.
• Excellent PTO program that rewards your years of service, with up to 5 weeks off per year.
• Competitive pay with annual salary increases.
• Ten paid holidays a year, including your birthday.
• Casual dress attire everyday.
• Special bonuses for milestone anniversaries, holidays, and referrals.
• Flexible schedules to help support your family.
• Opportunities to give back to the community through various giving and volunteer campaigns.
• Financial support for professional designations, certifications and other continuing education programs.
• Engaged and experienced leadership team who is invested in you as an insurance professional and individual.

Position Summary

Our Programs division is currently seeking an experienced General Liability/Litigation Claim Representative to join our Claims department. This position is an excellent opportunity for a career-minded claims professional who enjoys working on a diverse array of claims in a focused industry. This role is responsible for adjusting claims on behalf of the Agency's Program insurance carrier for clients in the Programs division, which is largely focused on the family entertainment industry (i.e. amusement parks, waterparks, carnivals, fairs, festivals and rodeos).

This position responds to claims by communicating with involved parties, reviewing claims information and reports, performing investigations, determining appropriate adjustments and administering insurance policies in compliance with federal and state regulations. The position requires extensive commercial coverage and litigation experience. This position may also provide additional services to the internal service and sales teams such as recommending claim mitigation strategies, representing claims services at new business and renewal meetings, preparing quarterly claims reviews and other client reporting.

Primary Responsibilities:

• Review claim and policy information to provide background for investigation and determine coverage analysis depending on the line of business.
• Contact, interview and obtain statements (recorded or in person) from insureds, claimants, witnesses, physicians, attorneys, police officers, etc. to secure necessary claim information.
• Depending on line of business, may inspect and appraise damage for property losses or arranges for such appraisal.
• Evaluate facts supplied by investigation to determine extent of liability of the insured, if any, and extend of the carrier's obligation to the insured under the policy contract.
• Prepare reports on investigation, settlements, denials of claims, individual evaluation of involved parties, etc.
• Set reserves within authority limits and recommend reserve changes to Director, Claims & Risk Management.
• As needed, review progress and status of claims with Claims Director and discuss problems and suggested remedial actions.
• Prepare and submit unusual or possible undesirable exposures to Claims Director. May assist Claims Director in developing methods and improvements for handling claims.
• Settle claims promptly and equitably.
• Obtain releases, proofs of loss or compensation agreements and issue company drafts in payments for claims.
• Inform claimants, insureds/customers or attorney of denial of claim when applicable.
• Manage claims in litigation in accordance with company best practices. Continue efforts to settle claims before trial.
• Refer claims to subrogation as appropriate. May arrange for salvage disposition or other recovery proceedings as necessary by line of business.

Requirements

A bachelor's degree from a four-year university is required (equivalent work experience will also be considered). Candidates must have at least five (5) years of experience with commercial insurance, multi-line, property & casualty related claims management or adjusting experience; including extensive Coverage and Litigation experience. Extensive knowledge of commercial general liability, auto and inland/marine coverages and experience with claims handling is required. Candidate must have pertinent state claims adjusting license(s) or the ability to obtain the required license(s) within 60 days.

Successful candidates will have excellent written, verbal, and interpersonal communication skills. The successful candidate will have the ability to assess client needs and address difficult situations while fostering an excellent client experience. This role requires a professional and positive disposition with the ability to navigate challenging client scenarios with a calm demeanor and solutions-focused outlook.

Strong organizational skills and proficiency with Microsoft Office programs is required. Experience using an agency management system is highly valued. Previous experience working for an insurance broker is highly preferred.

About Us

Haas & Wilkerson Insurance is a family-owned, independent insurance brokerage based in Kansas City. We provide insurance solutions to organizations throughout North America and have been doing business locally and nationally since 1939. Many know us for our specialty and niche insurance products, such as insurance for amusements, fairs, festivals, carnivals, rodeos, waterparks and indoor trampoline parks. We also offer expertise in standard commercial insurance and personal insurance. Haas & Wilkerson Insurance support services include risk management, third-party administration, claims and loss control services.

Our consultative approach allows us to be a trusted advisor and to tailor insurance solutions that are appropriate and cost-effective. We seek growth in every aspect of our business. This means growing an energizing, winning culture. We start with finding and retaining the right people – the people that share our values and aspirations. We are passionate about our clients, our community and our team. Are you looking for a new opportunity? Apply today and join our team!

Haas & Wilkerson Insurance is proud to be an equal opportunity employer that values the impact of diversity upon its clients, services and workplace. Our selection process is designed to provide an equal employment opportunity for all without regard to race, color, sex, religion, national origin, disability, veteran status, age, sexual orientation, marital status or status in any other protected group, and to identify the candidate who we conclude best fits our needs.

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