Job Description

Software Design Consultant

At Relatient, we help healthcare organizations optimize patient access through AI-powered workflows, real-time automation, and flexible access tools. We are trusted by over 47,000 providers to modernize the patient experience and have been recognized by Forbes and Deloitte for our innovative, inclusive, and rewarding culture.

At Relatient, we do work that matters and are building a team that makes it count. We are excited to learn more about how you can become a part of our mission.

Your Role at Relatient

We are seeking a skilled Software Design Consultant to join our team. This position has a preference for Atlanta based candidates but can be fully remote for the right individual.

How You'll Make an Impact:

• Work across internal teams and with clients to understand our clients' existing patient access workflows
• Work with other team members to design, configure, and test workflows in Relatient's proprietary DASHsuite
• Work in collaboration with the Client Operations Manager and development and integration teams to ensure that technical product design and development activities align with business priorities throughout the implementation process
• Stay current with product development across team to provide the most up to date product design for implementation clients
• Identify client risks and escalate as appropriate
• Ability to design and present clear and concise information to clients and peers in easy-to-understand terms
• Facilitate software testing to ensure our system is delivering the optimal results
• Create knowledge documentation for internal team members continuing education
• Use competency in PostgreSQL and the navigation of our database for design and reporting purposes
• Serve as an advocate for client needs and a liaison for configuration needs in discussions with Engineering
• Monitor individual cross-client bandwidth and communicate any conflicts in a timely manner

What You Bring:

• Bachelor's degree in engineering or business or equivalent work experience in lieu of degree is required
• 2+ years of experience in a similar role is preferred
• Strong analytic skills and demonstrated ability to think critically; experience working with SQL
• Excellent people skills and ability to engage a broad set of stakeholders
• Emphasis on exceeding client expectations
• Strong project management skills with the ability to multi-task and prioritize
• Extraordinary attention to detail and time management skills
• Strong written and verbal communication skills

Mindsets That Matter:

We always look for ways to grow and take pride in what we do. You'll thrive here if you:

• Act with purpose, focus, and accountability
• Collaborate across teams and communicate clearly
• Keep innovating and automate what slows you down

Travel Expectations:

This role may require travel up to 20% based on position and organizational needs.

Pay & Perks:

For positions based in the U.S., the estimated salary range for this role is $65,000-$95,000. Final compensation depends on experience, skills, location, and other factors such as internal equity and budget.

Benefits of working here include (US):

• Medical, dental, and vision coverage
• Company-paid life and disability insurance
• HSA with employer contributions
• Employee Assistance Program (EAP)
• 401(k) plan with company match
• Unlimited PTO, 10 paid holidays, and paid parental leave
• Flexible work options

We're building a team as diverse as the communities we serve. Relatient is proud to be an equal opportunity employer. If you need accommodation during the application process, just let us know. To join our team, you must live in one of the following states where we're authorized to hire: Alabama, Arkansas, Florida, Georgia, Indiana, Kentucky, Missouri, New Jersey, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, and Texas.

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