Job Description

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Founding Member: Director of Sales and Operation

Were here to sprinkle a little magic on parents daily grind.

Join the Emilia George team at Irvine Spectrum Center and become a founding team member of our new Newport Beach location. Here you will play a central role in delivering unparalleled customer service and expert style guidance that captures the essence of the Emilia George brand. Your responsibilities will include day-to-day retail operations, team motivation and management, as well as maximizing sales by providing excellent customer service and maintaining the brands overall image. Key role qualifications are outlined in more detail below.

• Lead by example on the sales floor, playing an active role in engaging with clients, ensuring the highest level of service is provided and client experience goals are met.
• Analyze store performance to identify trends, set action plans, and communicate strategies that align with sales and profitability goals.
• Work cross-functionally with marketing, eCommerce, creative, and operations partners to address business goals and needs.

Customer Relationships & Customer Service:

• Role model customer service, coaching Sales Associates in developing long-lasting relationships with customers.
• Act as Emilia Georges ambassador in both the boutique and the community.
• Work closely with the sales team to attract, create, and maintain Emilia George clientele at every opportunity.
• Direct the sales team by analyzing and utilizing CRM data to develop business plans and relationship activities.

Store Operations:

• Control store expenses and manage financial aspects of business operations such as accounting and budgeting by utilizing reporting tools, analysis of report data, general cash register operations, and tracking sales.
• Stock Inventory & Loss prevention assurance by regular stock and merchandise management/maintenance.
• Upkeep overall store presentation through general maintenance, housekeeping, and organization as well as ordering store supplies.
• Assure smooth operations through confident and knowledgeable decision-making with the ability to utilize all available resources.
• Develop store communication content and ensure best practices and information are consistently shared.

Inventory Management

• Develop and implement inventory management strategies to optimize inventory levels.
• Oversee the storage and organization of products both on the sales floor and in the stockroom.
• Maintain accurate records of inventory transactions and ensure the accuracy of inventory data in the companys system
• Conduct regular physical inventories and reconcile discrepancies.

Qualifications:

• Five or more years of experience in a high-end retail environment in leadership/management roles.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software.
• Strong organizational skills and attention to detail.
• Ability to work well under pressure and deadlines; proven ability to multitask.
• Strong leadership and management skills with ability to motivate staff.
• Excellent customer service abilities.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

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