Job Description

Ecommerce Sales Engineer

Job Summary: This role is crucial in bridging the gap between our sales team and potential clients, providing technical expertise and demonstrations of our e-commerce SaaS solutions. As a member of the Digital team, the Ecommerce Sales Engineer will partner closely with the sales team throughout the sales cycle, ensuring that client requirements are understood and that our solutions are effectively presented. This individual's ability to translate complex technical concepts into clear, concise language, coupled with an understanding of e-commerce platforms and technologies, will be essential in driving successful sales outcomes. This person will also be responsible for the technical review of client contracts and will from time to time be asked to engage with the customer success team.

Major Responsibilities:

• Act as a technical advisor to the sales team, providing expertise on our e-commerce SaaS solutions.
• Conduct product demonstrations and presentations to potential clients, showcasing the features and benefits of our platform.
• Respond to technical inquiries from clients and sales representatives, providing accurate and timely information.
• Collaborate with the sales team to develop and deliver customized solutions that meet client needs.
• Understand client technical requirements and translate them into actionable plans.

Client Engagement and Relationship Management:

• Build and maintain strong relationships with technical stakeholders at client organizations, including IT and Digital/Ecommerce business teams.
• Conduct thorough needs assessments to understand client requirements and expectations.
• Manage client expectations and ensure that projects are technically feasible.
• From time to time engage with the Customer Success team to provide technical information for handoffs and implementation kickoffs.

Contract Review and Technical Documentation:

• Review and analyze client contracts, ensuring that technical SLAs, data governance, and other requirements are reasonable and attainable.
• Ensure that Medline's technical interests are protected in client contracts.
• Develop and maintain technical documentation, including product specifications, implementation guides, and FAQs.

Product Knowledge and Market Awareness:

• Maintain a deep understanding of our e-commerce platform and its capabilities.
• Stay up to date on industry trends and competitive offerings.
• Provide feedback to product management on potential product enhancements and improvements.

Minimum Job Requirements:

Education: Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field.

Certification / Licensure: None required.

Work Experience: At least 5 -7 years of experience in Sales Engineering, Sales, Sales Support, Product Management, or a related field within a technology setting.

Knowledge / Skills / Abilities: Proven ability to present technical information to both technical and non-technical audiences. Strong understanding of e-commerce platforms and web technologies. Excellent communication, interpersonal, and presentation skills. Ability to read and understand complex contracts. Strong problem-solving skills.

Preferred Job Requirements:

Education: Experience in a SaaS technology organization.

Certification / Licensure: Experience in the medical or similarly high regulated industry.

Work Experience: Familiarity with API integrations, databases, and cloud computing.

Knowledge / Skills / Abilities: Experience with CRM software (e.g., Salesforce). Experience with contract review. Experience with systems architecture, data design, and data governance.

The anticipated salary range for this position: $115,440.00 - $173,160.00 Annual. The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

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