Tour Guide Job at ACL Digital, Washington DC

VTZnK1NyM01UNjJneG1XS3YvNDRMeXlFclE9PQ==
  • ACL Digital
  • Washington DC

Job Description

Request: Visitor Relations Spec A

Location - Mukilteo, WA - Preferred

Primary duties:

  • Proficient with ticket sales and point-of-sale systems for transactions.
  • Provides visitor orientation, including locker assistance and directions to amenities and other services and local attractions.
  • Greets large groups, verifies IDs, and ensures smooth group visits.
  • Follows financial procedures for ticketing and sales transactions.
  • Answers incoming calls; operates telephone and intercom equipment proficiently.
  • Learns and shares exhibit and gallery content, facilitating interactive experiences with visitors and groups.
  • Assists with resolving tour schedule conflicts and handling guest questions and concerns.
  • May support Public Tour activities as needed.
  • Learns and executes all safety procedures. Proactively identifies and reports safety concerns.
  • Collaborate with colleagues for work and break rotations; complete daily assignments as requested.
  • Available to work a flexible schedule (early, late and mid-shifts), including weekends, holidays, and special events.
  • Completes required training as scheduled and participates in team meetings.
  • Other duties as assigned by leadership team members.

The successful candidate:

  • Engages with diverse audiences warmly and professionally, consistently displaying hospitality and grace.
  • Stays calm and composed under pressure, making strong eye contact and maintaining a friendly, service-oriented communication style.
  • Handles difficult customer interactions by resolving complaints quickly and positively, ensuring customer satisfaction.
  • Communicates fluently in English, with the ability to engage in additional languages a plus.
  • Quickly learns and effectively shares information, helping visitors feel informed and engaged with exhibits and experiences.
  • Adapts quickly to new information and consistently follows standard procedures to ensure smooth operations.
  • Stands for extended periods (6+ hours), working across various locations such as ticket desk, gallery and other locations as assigned.
  • Must maintain punctuality and consistent attendance, ensuring reliable support for visitors.
  • Operates event, exhibit, or POS technology with proficiency, using it to enhance the visitor experience.
  • Has experience with memorization of scripted material, and teaching or facilitation of learning concepts.
  • Prefer experience with technology related to events, exhibits or POS.
  • Related to events, exhibits, or POS
  • Proficient with Microsoft Office tools.

Job Tags

Holiday work, Local area, Flexible hours, Afternoon shift, Early shift,

Similar Jobs

Football Club in Beijing

Football Coach Needed in Beijing Job at Football Club in Beijing

Would you like to be a football coach with Beijing Dragons?Who we areWe are Beijing's fastest growing youth football club. We provide the opportunity for young players, boys and girls, club members and non-members, to learn and play the great game of football. Our coaching... 

Community Health Center Network Inc

Care Coordinator II Job at Community Health Center Network Inc

 ...Alameda County. CHCN functions as the managed care MSO for our health centers, contracting...  ...services. Position Title: Care Coordinator II Department: Utilization Management...  ...Non-Exempt Status: Full-Time (Regular), Remote/Hybrid POSITION SUMMARY The Care... 

Oregon Community Credit Union

Senior Mortgage Underwriter Job at Oregon Community Credit Union

 ...central to OCCU's commitment to putting members first.This position is remote in Oregon, Washington or Idaho, with starting pay from $43 - $53 per hour.OCCU is seeking a Senior Mortgage Underwriter. This role analyzes loan requests, makes credit decisions according to... 

Proprietors of the Cemetery of Mount Auburn

Arborist/Forestry - Seasonal Job at Proprietors of the Cemetery of Mount Auburn

 ...air filters and applying grease. Plant and transplant trees and shrubs. Guy and stake trees as needed. Aerial rescue another arborist in an emergency Uses hand pruners, handsaw, pole saw, pole pruner and a variety of small battery operated and gas-powered... 

Uphold

Fraud Analyst Job at Uphold

 ...that serve cryptocurrency customers around the world, risk will increase in complexity and scale. As part of the Fraud Prevention team, the Fraud Analyst will play a critical role in mitigating fraud, connecting with customers who are at risk of fraud, and working with...