Tour Guide Job at ACL Digital, Washington DC

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  • ACL Digital
  • Washington DC

Job Description

Request: Visitor Relations Spec A

Location - Mukilteo, WA - Preferred

Primary duties:

  • Proficient with ticket sales and point-of-sale systems for transactions.
  • Provides visitor orientation, including locker assistance and directions to amenities and other services and local attractions.
  • Greets large groups, verifies IDs, and ensures smooth group visits.
  • Follows financial procedures for ticketing and sales transactions.
  • Answers incoming calls; operates telephone and intercom equipment proficiently.
  • Learns and shares exhibit and gallery content, facilitating interactive experiences with visitors and groups.
  • Assists with resolving tour schedule conflicts and handling guest questions and concerns.
  • May support Public Tour activities as needed.
  • Learns and executes all safety procedures. Proactively identifies and reports safety concerns.
  • Collaborate with colleagues for work and break rotations; complete daily assignments as requested.
  • Available to work a flexible schedule (early, late and mid-shifts), including weekends, holidays, and special events.
  • Completes required training as scheduled and participates in team meetings.
  • Other duties as assigned by leadership team members.

The successful candidate:

  • Engages with diverse audiences warmly and professionally, consistently displaying hospitality and grace.
  • Stays calm and composed under pressure, making strong eye contact and maintaining a friendly, service-oriented communication style.
  • Handles difficult customer interactions by resolving complaints quickly and positively, ensuring customer satisfaction.
  • Communicates fluently in English, with the ability to engage in additional languages a plus.
  • Quickly learns and effectively shares information, helping visitors feel informed and engaged with exhibits and experiences.
  • Adapts quickly to new information and consistently follows standard procedures to ensure smooth operations.
  • Stands for extended periods (6+ hours), working across various locations such as ticket desk, gallery and other locations as assigned.
  • Must maintain punctuality and consistent attendance, ensuring reliable support for visitors.
  • Operates event, exhibit, or POS technology with proficiency, using it to enhance the visitor experience.
  • Has experience with memorization of scripted material, and teaching or facilitation of learning concepts.
  • Prefer experience with technology related to events, exhibits or POS.
  • Related to events, exhibits, or POS
  • Proficient with Microsoft Office tools.

Job Tags

Holiday work, Local area, Flexible hours, Afternoon shift, Early shift,

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