Job Description

Virtual Care Medical Assistant

Join Synapticure as a Virtual Care Medical Assistant (CMA) and be part of a dedicated virtual care team that supports patients dealing with neurodegenerative diseases. This role is essential in providing a seamless and compassionate experience to patients by coordinating medical records, managing prior authorizations, supporting specialist referrals, and assisting neurologists during virtual visits. As a vital connector between patients, providers, and the care coordination team, you will help prepare clinical documentation, facilitate communication, and ensure that all administrative and clinical support functions operate smoothly. If you are an experienced, certified medical assistant with excellent organizational and communication skills, and are comfortable in a fast-paced, technology-driven health environment, we'd love to have you on our team. This position allows you to work from anywhere, contributing to a mission-driven organization that seeks to transform care for patients with neurodegenerative diseases.

Job Duties - What you'll be doing:

• Coordinate the retrieval of medical records, ensuring timely and complete submission for provider review.
• Prepare and manage referrals to specialists and process prior authorization requests with insurance payors.
• Virtually greet and prepare patients for telehealth appointments, confirming their information and readiness for the visit.
• Review and update patient records in the electronic health record (EHR), ensuring accuracy and compliance with HIPAA and company policies.
• Act as a liaison between patients, caregivers, and care teams, providing necessary information, resources, and follow-up support.
• Assist neurologists and advanced practice providers during virtual appointments by ensuring efficient workflows and accurate documentation.
• Communicate with insurance companies, clinical partners, and internal teams to resolve billing or authorization issues.
• Support care coordination by identifying barriers to care and escalating complex issues when necessary.
• Maintain high standards of quality in all interactions with patients and partners, ensuring professionalism and confidentiality.
• Engage in team meetings, training, and process improvement efforts to enhance experiences for both patients and providers.

Requirements - What we look for in you:

• Active Medical Assistant Certification (CMA or RMA required).
• A minimum of 2 years' experience as a Medical Assistant in a clinical or telehealth setting.
• Strong understanding of HIPAA regulations and patient privacy standards.
• Exceptional communication and interpersonal skills with a focus on patient-centered care.
• Proficient in electronic health records (EHR) and virtual communication tools.
• Highly organized, detail-oriented, and capable of juggling multiple priorities.
• Ability to work independently and collaboratively in a dynamic healthcare environment.

Preferred Qualifications:

• Experience in handling and managing medical records.
• Proven experience coordinating referrals and authorizations within a healthcare or telehealth context.
• Experience in a startup or rapidly evolving organization.
• Preferred bilingual fluency in English and Spanish.
• Familiarity with neurology or chronic disease management workflows.

Founded by a patient and caregiver, we prioritize our core values in all that we do:

• Focus on patients and caregivers: Delivering exceptional experience driven by putting patients first.
• Emphasize compassion: Understand and address the seriousness of our patients' conditions with empathy and hope.
• Stay curious: Listen actively, communicate authentically, and seek continuous learning.
• Embrace the opportunity: Join us in action-oriented efforts fueled by our mission.

Benefits Include:

• Competitive salary based on experience.
• Comprehensive medical, dental, and vision insurance.
• 401(k) plan with employer matching.
• A remote-first work environment with provided technology and office stipends.
• Generous paid time off and sick leave.
• Opportunities for professional development and career progression.

This is a fully remote role, with occasional travel for team meetings, training, or company events.

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