Job Description

Job Description

Up to $5,000 in Relocation Assistance!

Position Name: Voice Account Manager

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Position Location: Hybrid, Seattle

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Astound Broadband, the sixth-largest cable operator in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company. 

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A Day in the Life of the Voice Account Manager :

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• Serve in market to facilitate onboarding and refresher training for mid-sized customers
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• Facilitates prioritization of local onboarding through coordination with Market Sales leaders
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• Coordinates with Voice Implementation Manager to help guide positive customer journey through post sales process
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• Educates assigned customers on network readiness and coordinates with implementation to ensure the use of the LAN Readiness Checklist and supporting software
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• Directly conducts customer onboarding both virtually via web conferencing and in-person onsite for customer deployments
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• Maintains tracking of completed tasks to validate acceleration of Hosted Voice revenue in market
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• Adhere to schedules, guidelines, and requirements in accordance with the organization's product rules while demonstrating the ability to manage priorities.
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• Coordinates with Hosted Voice Specialist to ensure effectiveness of customer onboarding materials such as: Tutorials, Presentations, Guides, and Checklists
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• Serve as secondary interface with customer for post installation configuration changes and training needs in support of assigned Hosted Voice deployments in designated market
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• Completes discovery and demo for customer in coordination with assigned sales engineer on an Individual Case Basis
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• Other duties as assigned
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What You Bring to the Table:

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• 3 years’ experience in Technical Support, Customer Onboarding or Related supporting voice service deployments
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• Experience creating and maintaining customer facing onboarding and training materials
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• Must have technical aptitude and ability to learn quickly to stay up to date on latest technologies
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• Strong internal and external stakeholder management skills needed to leverage cross-functional departments to ensure successful onboarding experience
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• Proven ability to communicate technical information to both non-technical and technical customers both verbally and in writing
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• Travel up to 50%
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Education : High school diploma or equivalent; Bachelor's Degree preferred

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We're Proud to Offer a Comprehensive Benefits Package Including:

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• 401k retirement plan, with employer match
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• Insurance options including: medical, dental, vision, life and STD insurance
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• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
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• Floating Holiday: 40 hours per year
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• Paid Holidays: 7 days per year
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• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
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• Tuition reimbursement program
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• Employee discount program
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* Benefits listed above are for regular full-time position 

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Base Salary: The base salary range in WA for this position is $70,000 - $80,000  annually , plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to WA and may not be applicable to other locations.

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Our Mission Statement:

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* Take care of our customers

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* Take care of each other

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* Do what we say we are going to do

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* Have fun

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Diverse Workforce / EEO :

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Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. 

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FCO (For San Francisco Candidates Only):

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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CCPA Employee Privacy Policy (For California Candidates Only): - content/uploads/2023/09/CCPA -Employee-Privacy-Notice.pdf 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Job Tags

Holiday work, Full time, For contractors, Local area, Relocation package,

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