Job Description

Lake Shore Savings Bank is a growing company investing for its future. We are headquartered in Western New York and looking for continued growth and profitability. We are committed to the communities in which we serve by providing outstanding customer service to our customers. To do so we feel it is important to provide outstanding career opportunities to our employees.

If you are looking for a rewarding position with great potential, outstanding benefits and a job you can be proud of, then work where you bank at Lake Shore Savings Bank!

Some of the qualities we look for in our employees are: dedication to their jobs, enthusiasm, excellent communication skills and problem-solving skills.

We invite you to learn more about what Lake Shore Savings Bank stands for and what positions are currently available. We hope we can do many great things together.

We are seeking an Operations Supervisor to join our Operations team to acts as a source of contact for the Operational implementation of the Bank. This position will provide strategic leadership and guidance for all Retail and Deposit Operations, as well as overseeing retail training initiatives.

We offer a competitive wage and benefits package with opportunities for professional development and career advancement.

Qualified candidates must be able to work in person in an office located in Chautauqua county.

Relocation assistance is not available for this position.

• Supervise Retail and Deposit Operations.
• Perform daily operational tasks as needed, including ACH, Incoming and Outgoing Wires Transfers, Debit Card Disputes, Retail Branch Procedural Assistance and other daily tasks as assigned.
• Make recommendations for improving productivity and efficiency to advance Bank operations.
• Actively participate in development and implementation of policies and procedures dealing with Bank operations, financial performance, profitability, and growth in mind.
• Oversee adherence to Branch and Back Office operational procedures. Additionally, manage the resolution of operational problems, as well as proactively addressing potential issues.
• Conduct periodic performance appraisals and manage performance of team members.
• Identify risks and controls and report as necessary.

Handle escalated issues as they arise.

• Handle special assignments as they arise.

Skills and Abilities Required:

• Bachelor's degree and a minimum of five years’ banking operations experience or equivalent combination of education and experience.
• 2+ years of supervisory experience.
• Operations experience focused on day-to-day operational processing, risk and controls, or equivalent experience.
• Extensive knowledge of payment methods and banking products.
• Strong interpersonal, communication (written and verbal), and organizational skills with the ability to work independently and collaboratively within a team environment.
• Proven leadership and people management skills.
• Strong decision making, analytical and investigative abilities with attention to detail and accuracy.
• Must maintain knowledge of and ensure compliance with banking regulations.
• Must maintain a positive work atmosphere by behaving and communicating in a manner so that a positive working relationship with customers, coworkers and managers exists.
• Must interact professionally with other employees, board members, customers and external vendors.
• Must act in accordance to the Lake Shore Savings Bank Code of Conduct Policy.

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