Job Description

MEMBER NAVIGATOR There's no place like Liberty Health Come explore career opportunities with Liberty Health , a dynamic leader in the healthcare industry. Join us! We are currently seeking an experienced: MEMBER NAVIGATOR JOB SUMMARY: * Assists with access to care for CSNP members in collaboration with RN case manager and nurse practitioner. * Obtains information for members based on the model of care requirements. * Obtains information to assist with evaluation of patient needs. * Communicate effectively with individuals across the care continuum. * Documents member information in the electronic medical record. * Reviews appointments communication pertinent information to RN Case Manager(s) and nurse practitioner(s) for additional interventions * Collaborate with IDT for coordination of care * Communicate with member and/or family obtaining and providing information regarding care and needs. * Strong communication skills and focus on customer needs and services. * Assists with any patient emergency as needed. * Recommends and/or conducts specific areas of in-service or continuing education with patients and caregiver as appropriate. * Assists with compliance of quality measures for CSNP program * Assist with HEDIS measures and collection of data * Assist with collection and presentation of QA data for the CSNP program * Participates on ICT meetings for CSNP members * Functions in CNA role if needed for member visits * Performs other duties as assigned. JOB REQUIREMENTS: * Graduated from an accredited Certified Nursing Assistant (CNA) with a current CNA certification in the state of practice preferred * 2 years' clinical experience as a Certified Nursing Assistant (CNA) in geriatric, adult or family practice setting, preferred * 2 years' experience working in a community-based program involving geriatric, adult or family practice setting * Pertinent clinical work experience relevant to population served. * Current BLS certification * Must be able to demonstrate computer skills, including use of e-mail and Microsoft office word and excel * Must be able to demonstrate effective written communication skills including but not limited to writing reports and correspondence * Must be able to demonstrate effective verbal communication skills, including but not limited to speaking effectively to members, providers, families and staff and listening to members, providers and families * Demonstrated ability to meet deadlines, and use time effectively and efficiently. * Demonstrated successful experience working in an environment of change. Effectively copes with change and uncertainty; responds and "shifts gears" comfortably * Is dedicated to meeting the expectations and requirements of both external and internal customers, acts with customers in mind * Demonstrated ability to establish and maintain effective relationships with customers, and gain their trust and respect * Uses logical methods to solve problems with effective solutions; looks beyond the obvious for solutions * Is action oriented and sees challenges as opportunities * Knowledge of community resources * Previous experience working with behavioral health populations * Experience working with low income and disadvantaged populations * Previous work with vulnerable adults or senior population * Must meet company driving standards * Must have valid state driver's license and be able to drive a car * Must meet company's automobile liability insurance standards and provide proof of coverage * Must be able to independently travel to assigned locations Visit ( for more information. Background checks/drug-free workplace. EOE. PIa791ca8bc649-37820-38727890

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