Job Description

Job Title: Central Scheduler

Pay Rate : $20 - $25/hour

Duration: 3 Months

Work location: Park Ridge IL 60068

Shift: 8 hours Day

Standard Hours: 40 hours

Summary:

The Central Scheduler ensures prompt and courteous service to patients, physicians, and hospital departments by providing accurate and efficient scheduling. Responsibilities include collecting and recording patient demographic, insurance, and clinical data while ensuring a positive customer experience.

Key Responsibilities:

1. Appointment Scheduling & Patient Registration (65%)

• Accurately schedule appointments for outpatient diagnostic tests and procedures.
• Maintain knowledge of scheduling requirements and updates for hospital departments.
• Prevent scheduling conflicts and ensure proper test sequencing.
• Enter and update patient demographic and insurance information in the system.
• Ensure timely registration and pre-registration processes.

2. Insurance & Billing Coordination (10%)

• Review physician orders against payer coverage requirements.
• Conduct insurance eligibility checks and enter accurate insurance codes.
• Explain insurance policies and obtain necessary patient authorizations.

3. Staff Communication & Development (10%)

• Attend at least 80% of department meetings.
• Participate in problem-solving initiatives.
• Complete all mandatory training and skill competency assessments.

4. Customer Service & Patient Experience (10%)

• Provide accurate pre-exam preparation instructions to patients.
• Maintain confidentiality and professionalism in all interactions.
• Address patient and physician inquiries efficiently and courteously.

5. Continuous Quality Improvement (5%)

• Participate in quality improvement initiatives and data collection efforts.
• Ensure adherence to hospital policies, safety measures, and compliance requirements.

Required Qualifications:

Skills & Experience:

• High school diploma with 2 years of healthcare experience.
• Basic knowledge of medical terminology and insurance coding.
• Strong customer service and communication skills.
• Ability to multi-task in a fast-paced environment.
• Strong organizational and computer skills.
• Experience with insurance coding and patient scheduling.

Certifications (Preferred):

• Certification in Medical Coding or Medical Terminology.

Work Conditions:

• Fast-paced environment with time-sensitive tasks.
• Moderate typing and data entry work.
• Flexible schedule, including weekends and holidays as needed.

Impact & Reporting Structure:

• Direct contact with patients, physicians, and hospital staff.
• Works independently with minimal supervision, referring complex issues to management. Supports the hospital's revenue cycle and patient service goals.

Job Tags

Similar Jobs